Category : Bob Heidenreich
One recurring theme I hear when lumber dealers ask me about getting into the online retail business is how to deal with credit card fraud. Due to recent changes in … Read More
Most anyone sho was trained in this business was taught at one point or another that, “the customer is always right.” Can’t you just hear it now, one of your … Read More
Thinking about starting a Contractor College at your lumberyard? Download this sample syllabus from LBM Journal and Bob Heidenreich at The Deck Store. Please register to download your free copy.
SELLING THE DECK PROJECT Over the past two months, I’ve written about what I call “Deck Math,” which encompasses teaching your contractors to properly estimate deck costs, and helping them … Read More