DECK BUILDER Q&A: Matthew Breyer

By / 2 years ago

Breyer Construction & Landscape, LLC Reading, Pa.
• Family-owned remodeling company focused on building custom decks. (About 150-200 clients a year.)
• Breyer serves on the executive committee and board of directors of the North American Deck & Railing Association (NADRA).

An interview with Matthew Bryer (CGR).

Mathew-BreyerQ: What sets your company apart?
A: For us, it’s our focus on using the opportunities provided by working within a specific market focus (creating outdoor living environments) that gives us the opportunity to create raving fans and loyal employees. Because we have positioned ourselves to not be just another remodeler, it has ingrained a company culture of “being different” in our team. We want to be an amazing place to work for our employees, and deliver an enjoyable client experience—so that it’s relational, and not just transactional.

Q: Describe your current LBM supplier, and why you buy from them?
A: Our primary supplier is Service Wholesale, in Downingtown, Pa. We have worked with them for years, and they continue to
earn our business; not just with fair pricing and consistent service, but by constantly looking for ways to improve.

Q: In order of importance, what are the top three things you look for from a supplier?
A: Good suppliers need to juggle a lot of things. They need to provide the right products, consistently deliver on time and without damage, and of course, provide pricing that is competitive. But this all flows from the relationship and how/if they value our business. Timely communication about upcoming pricing adjustments, potential material availability concerns, and looking for unmet or poorly met areas of supply that can be improved upon is imperative.

Q: Describe your best vendor and why they are the best.
A: Our best vendor has to consistently perform well at “the small things,” such as showing up on time, and having the items we need at competitive pricing we know we can trust. This consistency of service mixed with occasionally suggesting new products or business suggestions makes a vendor an invaluable partner.

Q: When was the last time you changed vendors and why?
A: Our current primary supplier used to be a secondary/occasional supplier about five years ago, back before another supplier dropped the ball on several large concerns. This supplier had been patient and proved themselves in the small things, and were ready to step up once the opportunity presented itself.

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