Remodeler Q&A: Chad Vincent
Chad Vincent – President
For two decades, Renaissance Remodeling has been family-owned and locally-operated in Boise, Idaho.
Last year’s sales: $1.5 million
Q: In order of importance, what are the top three things you look for from a supplier?
A: 1. Quality and availability
2. Convenience and location
Describe your best LBM vendor and why they are the best.
A: I like smaller, local lumberyards. The people that we deal with know all of our names. It is important for me not to be just another account. I like being a company they see as one of the best in the business.
Q: When and why would you accept a meeting from a new supplier/vendor?
A: I am always open, but they will need to come to me. Show me that there is a good reason to move. We don’t have super heavy material cost for each job like new home construction. Price is a lot lower on the list for us. Service is number one.
Q: What is the number one problem that keeps you up at night?
A: Not a lot. We have a good team that keeps things going pretty well. Sometimes when I have too much work I think about how to get it done. Years ago it was “not enough work, how do I get more?”
Q: What do you see as your biggest opportunity?
A:We have set ourselves apart from most of the contractors out there. Not many of them have stepped up the level of professionalism that I think clients are after. We think the market share we have can grow, not just larger but better for the clients and more opportunity for our staff to move up and make more money as we grow.
Q: What do you wish LBM suppliers understood about your business?
A: The pace of remodeling work never slows down. We have needs for deliveries each day. We can’t store a lot on-site, so a runner provided by them for small stuff makes a big difference to us.
Q: What products, if any, do you buy installed?
A: Custom cabinets.