Remodeler Q&A: Distinctive Remodeling Solutions, Inc.
Distinctive Remodeling Solutions, Inc., Roswell, GA
2014 sales (approx.): $2 million
Years in business: 15
Number of employees: 5
Distinctive Remodeling Solutions, Inc. specializes in whole house renovations, kitchen, master bathrooms, room additions, and custom basements.
Q: In order of importance, what are the top three things you look for from a supplier (price, quality, on-time deliveries, specified services, etc.)
A: The top three things that I look for from suppliers are:
1. Long standing relationship based on trust, willing to warranty, working through client issues as a team, and understanding our expectations, company culture, etc.
2. Quality of workmanship and materials at a reasonable price
3. Lowest Price
Q: Describe your best LBM vendor and why they are the best.
A: We have a relationship with Stock Building Supply of more than 10 years. We appreciate their knowledgeable employees and the fact that these employees have been with them for a number of years. We also have a great relationship with their management team and we respect their commitment to NARI and really working to earn our remodeling business.
Q: When was the last time you changed vendors & why?
A: The last time we changed vendors was more than 10 years ago. A sales representative had retired and we explored other vendors at that time.
Q: When and why would you accept a meeting from a new supplier/vendor?
A: Normally things are too busy to entertain much change in vendors. We rank our vendor performance on a regular basis. The lower hanging fruit get some
competition for comparable vendors. If the service and price are worth a change we do so gradually.
Q: What is the number one problem that keeps you up at night?
A: I sometimes worry about managing and meeting client expectations. It’s understandable that clients expect perfection, but at the same time we live in a world that is not perfect.
Q: What do you see as your biggest opportunity?
A: Being more selective in clients we elect to work with. Five years ago, we took whatever business came in, but now we have the opportunity to focus on larger projects and clients who are a more ideal fit for our overall system and specialties.
Q: What building products (if any) do you buy installed?
A: We do turn-key tile, hardwood and carpet as vendor supplies and installs, plus we also do:
• Shower glass, mirrors
• Cabinets, counter tops—higher end materials