Tag : customer service

Real Issue Survey: How Do You Thank Your Customers?

April 6, 2016

There’s no question that LBM dealers appreciate their customers—the question is, what’s the best way to express that appreciation? Is it best to say thanks via pricing or rebates, services or other … Read More

STRATEGY Z: Overcoming the Tyranny of Price Competition

January 12, 2016

PART 1: “WHAT WOULD DOC DO?” The Yard It was a Tuesday morning and except for one thing it was just like any other in the large Midwest commercial lumberyard … Read More


June 24, 2015

Keep The Boss Relevant “I work with an aging patriarch of the business who wants to stay involved and stay relevant, but is slowly fading bit by bit. I’m trying … Read More