Tag: tough call
Tough Call: The case of the unprofitable large customer
Your rep (#1 in sales volume) is threatening to leave and take your biggest customer (#1 in sales volume) to the competition if you insist on profitability. What would you do?
Tough Call: Job planning 101
Some of your less-than-organized builder customers are frustrated that they can't get the materials they want when they want them. How do you get them to start planning?
Tough Call: The delivery dilemma
Your top salesperson persists in making delivery promises that your operations and delivery team can't possibly meet. What would you do?
TOUGH CALL: The Case of the Cynical Associate (aka Phil)
Online Poll - Read the scenario below then place your vote at the bottom of the page.
As the third generation owner of a family-owned...
TOUGH CALL: Frozen in Time
Online Poll - Read the scenario below then place your vote at the bottom of the page.
As the general manager of one of the...
TOUGH CALL: Apples and Oranges
A low-price competitor is promising to beat your prices by 10%, which is tough for your customers to refuse. What would you do?
Online Poll...
TOUGH CALL: An Expensive Congratulations
Online Poll - Read the scenario below then place your vote at the bottom of the page.
As a true “PRO” LBM dealer, you owe...
TOUGH CALL: Conflicting Stories
Online Poll - Read the scenario below then place your vote at the bottom of the page.
As a second-generation owner of your family’s lumberyard,...
MISSION IMPOSSIBLE: The Tough Customer
Online Poll - Read the scenario below then place your vote at the bottom of the page.
As the sales manager of IMF Lumber, an...
TOUGH CALL: The Importance of Being Earnestly Social
Online Poll - Read the scenario below then place your vote at the bottom of the page.
Having grown up in the lumber business, you...